Privacy Policy

5.1 Privacy Policy Last updated: June 5, 2026

This privacy policy applies to all services of Anne & Sophie Toronto, reachable via info@annesophietoronto.com and located at De Jonge Gerard 1, 1189WH Amstelveen. We respect the privacy of our customers and treat the personal information you provide to us confidentially and in accordance with the General Data Protection Regulation (GDPR).

1. What data we collect We collect personal data that you provide to us when placing an order, creating an account or contacting our customer service, including:

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment details (processed via our payment providers, not stored on our servers)
  • IP address and device/browser data
  • Order and transaction history
  • Data about your activity and behaviour on our website (via cookies)

2. Purposes of processing

  • Processing, shipping and invoicing your orders.
  • Providing customer service and support.
  • Sending order updates, tracking information and relevant communications.
  • Improving our services, website and product range.
  • Preventing and detecting fraud and misuse.
  • Sending marketing communications, only when you have given consent.

3. Legal bases We process your data on the basis of the performance of a contract (your order), your consent (e.g. marketing), a legal obligation (such as tax administration) and our legitimate interest (such as fraud prevention and improving our services).

4. Sharing data with third parties Your data is only shared with third parties to the extent necessary for our services, including:

  • Our payment providers: Credit Card, Maestro, Visa, American Express, Google Pay, Apple Pay and UnionPay
  • Our shipping and delivery partners: Canada Post, DHL, YunExpress, CJPacket
  • Our supplier(s) for the processing and shipping of your order.
  • Providers of analytics and marketing services (where applicable and in accordance with your cookie preferences).

Where required, data processing agreements have been concluded with all these parties. We never sell your data to third parties. As part of our shipping is handled directly by a supplier outside the EEA (China), a transfer outside the EEA may take place; we apply appropriate safeguards in this regard.

5. Retention period We do not retain your data longer than necessary for the purposes for which it was collected, or for as long as legally required (such as a statutory retention obligation for financial records of 7 years).

6. Cookies Our website uses cookies to improve functionality, analyse visitor behaviour and support marketing. Please refer to our separate Cookie Policy for more information. You can adjust your preferences at any time via the cookie banner or your browser settings.

7. Security We take appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. All payments are processed via a secure SSL connection.

8. Your rights You have the right to access, correct, delete or restrict your personal data. You may also object to processing, withdraw your consent and submit a data portability request. Please contact us via info@annesophietoronto.com. You also have the right to file a complaint with the supervisory authority (in the Netherlands: the Autoriteit Persoonsgegevens).

9. Contact Anne & Sophie Toronto — De Jonge Gerard 1, 1189WH Amstelveen — info@annesophietoronto.com