General Terms and Conditions

5.3 General Terms and Conditions Last updated: June 5, 2026

These general terms and conditions apply to all purchases made through the website of Anne & Sophie Toronto, located at De Jonge Gerard 1, 1189WH Amstelveen, reachable via info@annesophietoronto.com.

1. Applicability By placing an order, you agree to these general terms and conditions, our return policy, shipping policy, payment policy, privacy policy and cookie policy.

2. Product Information We do our utmost to describe products accurately and provide up-to-date information. Colors may vary slightly depending on your screen settings. Typographical or pricing errors may occur; no rights can be derived from such errors.

3. Orders and Payment Orders are only processed upon receipt of full payment. Available payment methods (Credit Card, Maestro, Visa, American Express, Google Pay, Apple Pay and UnionPay) may vary by country. Customers are responsible for verifying which payment methods are available in their location.

4. Processing and Delivery

• Processing time (dispatch): 1 to 3 business days.
• Shipping time after processing: 1 to 7 business days, depending on location.
• Orders are shipped directly from our supplier in China; customs fees may apply.
• Stated timeframes are indicative; delays due to high demand, public holidays or customs procedures do not give rise to the right to cancel or receive a refund.

5. Returns and Cancellations Please refer to our separate return policy for all applicable conditions. Cancellations after an order has been placed are not possible, and a refund or chargeback cannot be initiated before the item has been received.

6. Liability We are not responsible for loss or damage during shipping if tracking confirms that the package was delivered to the provided address. Our liability is in all cases limited to a maximum of the purchase amount of the item in question. Please always verify your address details carefully.

7. Intellectual Property All content on the website (texts, photos, logos, design) is the property of Anne & Sophie Toronto and may not be used without prior written permission.

8. Complaint Procedure Complaints can be submitted in writing via info@annesophietoronto.com. We aim to respond within 5 business days. When submitting complaints regarding sizing or quality, please always include clear photos and a description.

9. Governing Law These terms and conditions are governed by Dutch law. Disputes will be submitted to the competent court in the district where Anne & Sophie Toronto is established, unless mandatory law provides otherwise.